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Returns & Shipping

Returns

We hope that you love using our products as much as we love making them for you, but if for some reason you decide it’s not the right fit for your skin, we are happy to offer hassle-free returns to domestic customers! United States-based customers have 30 days from the date their order arrives to return any single item(s) for a refund or store credit. Initial shipping fees and return shipping fees are not eligible for reimbursement. Please note that bundles and value sets are final sale and cannot be returned, and international orders are not eligible for return. 

To start the hassle-free returns process, just head over to our Returns Center.  Refunds can take up to 10 days to return to original payment method. 

If you received a damaged item or believe you experienced an allergic reaction, please contact [email protected] and we'll be happy to assist you further.

 

Shipping & Delivery

USA Flat Rate

Cost: $7, or FREE for orders over $35.

Delivery time (includes shipping and processing times): 4-10 days

Shipping time: 3-5 days once shipped

Processing time: 1-3 business days, but order processing times may take a little longer during holidays.

 

USA Expedited

Cost: $15

Delivery time (includes shipping and processing times): 3-5 days

Shipping time: 1-3 days once shipped

Processing time: 1-2 business days, but order processing times may take a little longer during holidays.

 

International

For our international fans, we’re excited to announce transparent duties, taxes, and shipping options with delivery estimates visible at checkout. They will vary depending on address and order total, and some locations will have expedited options available for an additional fee as well. As of 9/10/24, we made some upgrades to our international shipping process. These changes include the following:
  • International orders will now be sent with UPS and DHL to ensure a quicker, more reliable delivery.
  • The checkout process will break down fees more clearly, and the site will adjust to your local currency.
  • Stratia now covers some of the fees associated with international shipping, so regular shipping will generally be more affordable and significant faster! Express shipping will also see a reduction in cost.

 

Processing time

Order processing is the time it takes from when you place your order to when it gets packed up from our Stratia HQ and shipped out. This usually takes 1-3 business days, but during holidays order processing times may take a little longer.
Did you know we make and ship all products from the Stratia HQ & Lab in Downtown Los Angeles? Not only does this reduce carbon emissions, but it means that our founder Alli's obsessively researched formulas are hand-bottled and shipped to you with care. It also means that once your order is placed, we can't make changes or cancel your order. If you require further assistance, you can reach our team at [email protected]. 
Want to learn more? Visit our FAQs. You can also email us with questions at [email protected]

Return FAQs

How do I start a return or exchange?

To make a return, please visit our Returns Center and simply enter the email address associated with your purchase, or your order number and shipping address zip code. We do not offer exchanges at this time.

My item is damaged.

We are sorry for the inconvenience. Please contact [email protected] and we’ll be happy to help.

I am located outside of the USA and need to make a return.

Unfortunately are unable to provide international returns at this time

Where can I find my shipping label?

Once you initiate your return through our Returns Center, you’ll receive step-by-step instructions and a return shipping label which will also be sent to your email.

How do I pack my return?

If possible, please ship your return in its original packaging to protect it from damages during transit. If you no longer have the original packaging, it’s not a problem. Please ship your return in your own packaging or materials. There will be more step-by-step instructions as you click through the Returns Center portal.
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